Mei Elegance Spa

Actually I still have a lot of places on my review list waiting to be written which I cannot find time as of the moment due to my busy schedule at work, but I did my best to insert this review of Mei Elegance Spa to get you guys aware and set your expectation since I am not seeing many or even any blog reviews for this Spa in Del Monte Avenue QC.

We've been here last Saturday, March 24, 2018, which is just 2 days ago, yesss, even though this is the latest place I've been, I manage to put this one on the top page of my review list... here's why!

If the first 2 paragraphs of this post sounds like negative and ranting to you, you are on the right track because it is... let's start on the reservation process...

I called there number a week before our preferred schedule, I was able to talk to one of the staff and told him that I bought a voucher from Metrodeal (75 minutes massage with manicure or pedicure for 249 pesos) and I want to make a reservation for 6 persons next saturday at 7:00pm, he hold me on the phone for a while and told me that the owner or their boss said that they don't accept early reservations, and I'm like "really?? why??", he said that they put each customer under the name of the staff during the day of our visit so he can't place my name that time instead he told me to call a day or two before our preferred schedule, then I ask him if he can just note the schedule under my name in case there would be any other customer who would call before me and ask for the same schedule, at first he still declined but I insist so he noted for it. (That time, I was thinking they don't have many customers ever since so they can accommodate anyone even without a reservation.)

Friday night which is a day before our schedule, I called to confirm our schedule with them and this is the first time I really felt the rudeness of that staff, it was the same staff I talk to, last saturday who declines my reservation, he told why I just called only today because he was waiting for my call since last wednesday, I told him that he is the one who told me to just call a day prior to our schedule, after some more explanation, he confirm again our preferred time, then I said 7:00 pm, then he ask me if we could go there earlier than that as they have an scheduled reservation at 8:00 pm, and I'm like "WTF??", (no I didn't really say that)... I just told him, "I told you so, that's why I insist on you noting our schedule, and I really thought you don't accept early reservation"... I have no choice, so I told him that the earliest time we can commit is 6:30 pm since some of us will be out of the work only by 5:00 pm, but will try our best to be there as early as possible.

So this is it, we were there by 6:30 pm or even a minutes earlier, actually our 2 friends were there 15 minutes earlier and they bought some drinks on their cafe first while waiting for us (yes there is cafe connected to the Spa which I think has the same owner). When we enter the Spa, some staff greeted us and a guy staff approach me, ask for my voucher and hand me a form to write our names (this is the staff I talked through the phone and I'm right he is not welcoming and a bit rude), our agreement was to have 2 batch, so the 3 girls will be massage first while the 3 boys will get their pedicure then exchange after the 1st batch because they cannot accommodate 6 persons for massage at the same time.

After a bit while of waiting, they called the us girls and have us seat on their foot washing area, after that we were given a slippers to change ours, after the washing procedure we are waiting for the next instruction and looking at them seems like they are looking each other like they don't know what to say next who will say it, after that dead air, one staff go upstairs and we just followed her even though they are not saying anything (prior to this, that rude guy staff ask me if its okay that the therapist will be 2 girls and 1 guy, then I said a big "NO" for the girls, maybe for the boys its okay I said, then he just nod and go to their I think staff room, I even here him saying to his costaff in a bit loud and rude voice "puro sa inyo to! ayaw ng lalake!).

I let that pass and ignore their rudeness as I don't want to judge quickly and ruin our day since we're here to relax...

This is the cafe connected to the spa

This is their waiting area

Soaking and washing feets area

Going upstairs the structure of the Spa is good, there massage area is only divided by curtains which is usual to small Spas like this, we were pointed to our massage beds (curtains our open so we can see each other, and we prefer it though), they told us to remove our clothes and wear the shorts. After a while, they are back and ask us if we are ready, then we said yes.

Let's talk about the massage, so the therapist assigned to me started on my back, (she didn't even ask me as to what pressure I prefer) she just continue on the massage and it was really good on the first few minutes, afterwards I felt like the pressure is getting soft and I noticed that the therapist on my left doing the massage to my friend is making some stroke sound (if you know this one, the tapping thing) while my therapist is not doing any of that, maybe a few, then I was thinking, "do they have different steps or process of massage?" my friend even told me after the massage that her therapist started on her legs, which is different from mine to our other friend.

On the second half when she ask me to turn around, I ask her if she can put some more pressure to the massage then she said okay, but I felt like nothing has changed, its the same soft pressure. Don't get me wrong, the massage was good and there are spot that she really did well, I just wanted a bit more pressure because even though I prefer a moderate pressure, this one felt really like a soft one. I noticed another thing, my therapist keep on burping, at first I ignore it as I thought she just came from a dinner break, but she keeps on doing it until the last part of the massage, and as far I could remember on their fb page, the staff are wearing mask, and that time, I can only see one staff wearing a mask which is the therapist of my friend on the left side, but I think that's just because she has cough, my friend told me so after and I can hear it too. After the massage, they told us to rest first and wait for the hot towel.

When the massage is over, I check the time (I always do this, so I can track if they finished on the exact time), we started the massage at 6:30 and it was only 7:31, so it has been an hour only contradict to what is included on their voucher which is 75 minutes (or are they aware that 1 hour is only 60 minutes?) so we just get dressed and head onto their pedicure area which is just a few steps away.

On their pedicure area, our 3 boys friends (actually we're 3 couples) are there and already done with their pedicure, just after a minute when the staff called them for their massage while us girls seated on where they left of and drink the hot tea they prefer for us while waiting for our pedicure. (We waited for 30 minutes after staff who will do our pedicure came with an interval of like 5 minutes on each other - this is still fine since we are not in a hurry and we would also wait for the boys to finished their massage, but I just hope they have done the pedicure earlier as we have to wait for the polish to get dry, actually the boys are already done with the massage but my other friend is still having her pedicure since she the staff who did her pedicure came last.)

Area for nail services (where you are supposed to have your pedicure)

After a few minutes, we left the Spa and find a place to eat... While eating, we were talking about the Spa and the massage and everything, my husband said they have the same therapist who massaged us, the one's assigned to him was also the one who keeps burping, same with our couple friend who has the same therapist that has a mask and coughing. My husband even told me that after us girls go upstairs, the staff wash their feet as well and heard that they were discussing whether to just do the pedicure there on the washing area (which is wrong because they have designated area upstairs for nail services) he said that it was the "tomboy" staff (sorry, I don't really know how to address or differentiate staff as I don't manage to get their names) who is insisting in just doing the pedicure there, she even said "pedicure lang naman to!"... that's when my husband started talking to our friend about me having a blog and writing reviews, as he think it would trigger the staff on doing a good service instead, and yesss, that works! the guys staff told the "tomboy" staff to do the pedicure upstairs, he said ("dun na lang sa taas para makita din nila sir yung taas!)

On the positive the side, almost all of us said that they had a good massage, I thought so that too, but it was nothing special and just your average massage you won't remember in a good way and bother coming again.

But I would like to commend the one who did my pedicure, she is really good, polite and I can see her always smiling although she's wearing a mask, she even apologize for keeping us wait, and I can see her sanitizing the pedicure things before using it to me, which is a really good thing that wipe away some of my bad vibes on them.

Overall, although their massage is mostly good, the rudeness of most of the staff makes it more stressful...(yes most, I don't want you think that every staff there is rude because there a nice ones). I don't know if they are just rude to us because we are using a promo from metrodeal instead of paying the regular amount or they are just really rude and sometimes annoying! Although I'd like to say that we get what we pay for, I still think you should provide a good service even on promos, because if I wouldn't even bother to buy your metrodeal promo again because of your rude service then most probably won't even pay a single dime to pay your regular rates.

This is a tip to all Spa owners, staff and even those Spa lovers out there >> even though the massage or any other services of the Spa is just an average and nothing special, it will be a memorable one to the customers if the staff are polite, nice and friendly, since your services is to pamper and make your customer relax, a good attitude and pleasing personality is a must! While on the other hand, even how good and special your services specially the massage but your staffs are rude, it will be nothing but a trash service! I'd rather go to a spa with an average service but treats their customers as nicely as possible than going to a spa claiming they are good but treats their customer with rudeness.

This post is pretty long because I'd like to write every details of our experience in this spa, so you can be the judge and help you out if you are planning to go here.